Devonshire Underwriting


At Devonshire we are proud of the services we provide, but we understand that sometimes things can go wrong. We take all complaints seriously and have a commitment across our business to treat all customers fairly. Where we have made a mistake, we want to put things right quickly, so we welcome your feedback.

How to complain

You can contact us regarding your complaint in the following ways:

Telephone: You can contact the department you are dealing with and request to make a complaint, 
our trained staff will collect your details and make sure it gets to the right place.


Letter: Devonshire UW Limited, Suite 4.14 The Northern & Shell Building, Number 10 Lower Thames Street, London, EC3R 6EN

To ensure we can understand your concerns as quickly as possible and enable us to thoroughly 
investigate your complaint, please include the following information in your communication:
– A brief overview of your issue
– What you would like us to do to resolve the issue
– Your name and address
– A contact telephone number
– Any customer reference number you may have

What happens next?

We will investigate your complaint quickly and thoroughly, keeping you informed of our progress along the way. Once we have concluded our investigations, we will contact you to discuss the outcome and resolve your issues. We then use the outcome to proactively train staff and improve our service where necessary.

We aim to resolve all complaints to the highest standard, however, should you still have concerns 
you may be entitled to escalate your complaint further. This information will be included in all 
correspondence from us regarding your complaint.

If you were sold an insurance product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online.  You can access the ODR platform on

This Complaints Policy was last updated in February 2024.